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Money-Back Guarantee Terms and Conditions

 

29 October 2024

1. Guarantee Overview

At SWIPE Clinics we are committed to providing high-quality tattoo removal services. To ensure your satisfaction, we offer a money-back guarantee for our initial treatment. If you are not satisfied with the results, you may qualify for a refund according to the terms outlined below.

2. Eligibility

To qualify for our money-back guarantee, the following conditions must be met:

  • You must be a first-time patient at our facility.
  • The request for a refund must be made within 7 days of your first tattoo removal treatment.
  • You must have followed all pre-treatment and post-treatment care instructions provided by our staff or our website and be able to demonstrate that these instructions have been followed.
  • You must have undergone a consultation prior to your treatment, during which your specific tattoo characteristics and treatment expectations were discussed.

3. Refund Process

To initiate a refund request you will need to follow the following steps:

  • Contact our customer service team via customerservice@swipeclinics.com and provide your name, contact information, and the date of your initial treatment.
  • Clearly state your treatment details, reason for dissatisfaction and any specific issues you encountered.
  • Submit any required documentation, such as before-and-after photos of the treatment area.

We will acknowledge your request within 3 business days and provide further instructions.

4. Limitations

  • This guarantee applies solely to the initial treatment. Subsequent treatments, whether they are part of a package or individual sessions, are not eligible for a refund.
  • Refunds will not be granted if the dissatisfaction is due to:
    • Unrealistic expectations regarding the fading process
    • Failure to adhere to aftercare instructions provided by our team
    • Skin reactions or sensitivity that may have been discussed during your consultation
    • Other reasons outside of our control

5. Refund Issuance

  • Approved refunds will be issued as a direct refund to the original payment method.
  • Please allow up to 7 business days for the processing of your refund once approved.

6. Exclusions

  • The money back guarantee does not cover cases of unrealistic expectations or dissatisfaction with the fading process as results may vary based on individual skin types, the location of the tattoo and the tattoo’s characteristics (e.g. colour of ink).
  • We reserve the right to refuse a refund if we determine that the dissatisfaction stems from factors unrelated to our services.
  • The money back guarantee does not cover cases where the patient has received treatments on the same tattoo by other practitioners prior to receiving the service from us.
  • Refunds are not available for promotional or discounted services.

7. Modifications

We reserve the right to modify these terms and conditions at any time. Any changes will be communicated to our patients via our website or via direct communication. Your continued use of our services after changes are posted constitutes your acceptance of the new terms.

8. Governing Law

These terms and conditions are governed by the laws of New South Wales, Australia. Any disputes arising under these terms shall be resolved in the competent courts New South Wales, Australia.

9. Contact Information

For any questions regarding our money-back guarantee, please contact us at customerservice@swipeclinics.com.